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Term of Condition

TERMS & CONDITION   

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," your "") and Miraj. ("Company," "we," "us," or "our"), the owner and operator of Miraj, which includes the website (https://gomiraj.com), mobile application, and all associated media and electronic documentation (collectively referred to as the "Platform").

This document is an electronic record, created and maintained in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other federal or provincial legislation concerning electronic commerce. It does not require physical or digital signatures and is deemed valid and binding as an electronic agreement.

By accessing, browsing, registering on, or using the Platform in any manner, constitute your acceptance of these Terms. You shall ensure that you have read and understood these Terms before using the Platform. If you do not agree with these Terms, you must immediately cease using the Platform and refrain from making any purchases.

These policies may be updated from time to time, and it is your responsibility to stay informed of such updates.

  • 1.          DEFINITIONS AND INTERPRETATION: For the purposes of this Agreement, unless the context otherwise requires: 
    • 1.1.          “Account” means a user account created in accordance with these Terms, used to access Platform services; 
    • 1.2.          “User” means any person registered or otherwise utilizing the Platform for the purpose of browsing, buying, or communicating, including but not limited to purchasing goods or services from Sellers; 
    • 1.3.          “Seller” refers to a person or business entity offering products for sale on the Platform; 
    • 1.4.          “Platform” or “Site” refers to gomiraj.com property owned by Halal Commerce Canada Inc.; DBA as Miraj.
    • 1.5.          “Content” means, collectively, all text, graphics, photos, data, information, audio, video, features, messages, and materials published or transmitted on the Platform; 
    • 1.6.          “Payment Service” means the third-party provider(s) contracted to securely process online payments and remittances; 
    • 1.7.          “Listing” means any offer by a Seller displayed on the Platform for the sale of products or services; 
    • 1.8.          “Fee Policy” includes all transaction, and service fees, as updated from time to time.
    • 1.9.          “Third Party Payment Service Provider” means whom we hire services like payment gateway, hosting, or commerce services.
    • 1.10.          Marketplace” means Our platform for Buyers and Sellers on Our Site;
  • 2.          INFORMATION ABOUT US
    • 2.1.          Our Site is owned and operated by Miraj Canada Inc, a company registered in Ontario, Canada, and whose main trading address is gomiraj.com. The Platform is designed to provide a trusted and inclusive online marketplace that promotes Miraj, emphasizing transparency, ethical sourcing, and responsible trade practices.
  • 3.          ACCESS TO AND USE OF OUR SITE
    • 3.1.          User shall have access to our Site free of charge. However, certain features or services may require registration or payment, as specified in these Terms.
    • 3.2.          Access to the Site is provided on an "as is" and "as available" basis. And User shall be responsible for making all necessary arrangements to access the Site. We reserve the right to modify, suspend, or discontinue the Site, or any part thereof, at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.
  • 4.          ACCOUNT REGISTRATION AND ELIGIBILITY
    • 4.1.          You shall only register for and use the Platform if you are at least (18) eighteen  years of age and capable of forming legally binding contracts under applicable law.
    • 4.2.          If you are a minor under the age of 18, you may use or access the Platform only under the supervision and with the prior consent of a parent or legal guardian. Any transactions on the Platform must be conducted by  parent or legal guardian on  behalf.
    • 4.3.          You shall provide accurate, current, and complete information at the time of registration and shall promptly update such information to ensure its continued accuracy and completeness. We reserve the right to refuse access, suspend, or terminate your membership if it comes to our attention that you are under the age of 18 and have independently engaged in any transaction or account activity without proper authorization.
    • 4.4.          You are solely responsible for maintaining the confidentiality of your account credentials (including your username and password) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access, use, or suspected breach of security.
    • 4.5.          We will never request your login credentials (such as your password) via email, phone, or any other communication. Any such request should be considered fraudulent. We shall not be liable for any loss or damage resulting from your failure to protect your login information or to comply with this section.
  • 5.          MARKETPLACE
    • 5.1.          Our Marketplace functions as a platform connecting Customers and independent third-party Sellers, it facilitates lawful commercial transactions between users. We are not a party to any sale, purchase, or other contractual relationship that arises between Customers and Sellers through the use of this Platform.
      • 5.1.1.          Any purchase made through the Platform constitutes a direct transaction between you and the respective Seller. No contractual relationship shall arise between you and the Company concerning such purchases.
      • 5.1.2.          We shall not mediate, intervene, or be held liable for any disputes, claims, or issues arising between you and any third-party seller. All concerns, grievances, or disputes must be resolved directly with the relevant party.
      • 5.1.3.          Although we may set eligibility requirements and require Sellers to adhere to our terms and policies, we do not verify, endorse, or monitor individual Listings or Seller content. We make no warranties regarding the authenticity, legality, quality, or accuracy of any item or description posted on the Platform.
      • 5.1.4.          Each Seller is responsible for their own pricing. These may vary from one Seller to another. It is your responsibility to review and understand a Seller’s terms before proceeding with a transaction.
    • 5.2.          We do not provide any warranties, guarantees, or representations with respect to the products offered by Sellers and shall not be liable for any losses, damages, or liabilities arising from transactions conducted between you and any third party through the Platform.
  • 6.          PRODUCT PRICING
    • 6.1.          All product prices shall be determined by the Sellers and displayed in Canadian Dollars (CAD), unless specifically stated otherwise.
    • 6.2.          Prices must include all applicable charges; however, taxes and shipping fees may be itemized separately during checkout.
    • 6.3.          Sellers shall clearly indicate whether the listed prices include applicable taxes (e.g., GST/HST).
    • 6.4.          In the event of pricing discrepancies or errors, you shall notify us promptly. We reserve the right to cancel any order affected by significant pricing errors or misrepresentations.
  • 7.          PLACING ORDERS
    • 7.1.          The User shall select the desired products or services and complete the checkout and payment process as directed by the Platform. The User shall ensure that all shipping and payment information provided is accurate.
    • 7.2.          Placing an order shall constitute a binding offer to the Seller. The order shall be deemed accepted upon confirmation by the Seller or notification from the Platform indicating acceptance and fulfillment.
    • 7.3.          The Company shall not guarantee the availability of any product or that any Listing shall result in a completed transaction.
  • 8.          PAYMENT
    • 8.1.          All payments made on the Platform shall be processed through authorized third-party payment service providers.(“Payment Service Providers”).
    • 8.2.          Your use of the Payment Service shall require you to create and maintain an account with the relevant Payment Service Provider, and such use shall be governed by their respective terms and conditions and privacy policies. You shall review, accept, and comply with such terms prior to initiating any transaction through the Platform.
    • 8.3.          By using the Payment Service, you expressly consent to the sharing of your personal and transactional information with the Payment Service Provider for the purpose of facilitating secure payments in accordance with applicable data protection laws.
    • 8.4.          All payments for products or services listed on the Platform shall be processed exclusively through the approved Payment Service Providers.
    • 8.5.          We shall not disclose or share your sensitive payment information (such as card numbers or bank account details) with Sellers. All such data shall be securely handled by the Payment Service Provider using industry-standard encryption protocols.
    • 8.6.          The Payment Service may support various methods of payment, including but not limited to:
      • 8.6.1.          PayPal, Stripe, Major credit and debit cards (e.g., Visa, Mastercard, American Express)
    • 8.7.          If we receive notice from a Payment Service Provider that your activities on the Platform are in breach of their terms, we may, without prior notice, suspend or terminate your access to the Payment Service, restrict your ability to engage in transactions, and/or suspend or deactivate your Platform account.
  • 9.          TAXES
    • 9.1.          It is the sole responsibility of each Seller to determine, collect, report, and remit all applicable taxes, duties, levies, or fees (including, but not limited to, Goods and Services Tax (GST), Harmonized Sales Tax (HST) related to the sale of products or services through Our Marketplace, in compliance with the law in which they operate.
    • 9.2.          Sellers who are registered for GST/HST or other local tax schemes are required to charge applicable tax on their sales and must clearly identify such charges in the invoice or transaction summary.
    • 9.3.          Sellers who sell digital products or electronically supplied services (including, but not limited to, eBooks, downloadable software, and streaming content) through Our Marketplace may be subject to special tax obligations.
    • 9.4.          We do not collect or remit taxes on behalf of Sellers unless required by applicable law or expressly stated in our policies. Sellers and Buyers are responsible for their own tax compliance.
    • 9.5.          Users may be responsible for additional taxes, duties, or fees when purchasing Products from Sellers in different jurisdictions.
  • 10.          SHIPPING AND DELIVERY
    • 10.1.          Sellers shall clearly specify in their product listings the available shipping methods, associated costs, and estimated delivery timeframes. These details shall be made available to Buyers prior to placing an order.
    • 10.2.          Unless otherwise stated in the listing, Sellers shall process and ship all confirmed orders within five (5) business days from the date of receiving payment confirmation.
    • 10.3.          Where applicable, Sellers shall provide valid tracking details to the Buyer once the order has been dispatched.
    • 10.4.          The Seller shall be solely responsible for accurate and timely fulfillment and shipment, in accordance with the delivery terms published in each Listing. The risk of loss, theft, or damage shall reside with the Seller until confirmed delivery to the User’s specified address.
    • 10.5.          Buyers shall be responsible for providing accurate and complete shipping information at the time of purchase. Neither the Company nor the Seller shall be liable for delays, failed deliveries, or losses resulting from incorrect or incomplete address details provided by the Buyer.
  • 11.          ORDER CANCELLATION
    • 11.1.          Buyer shall have the right to cancel an order at any time prior to the Seller shipping the Product. In such cases, the Buyer shall be entitled to receive a full refund to their bank account.
    • 11.2.          If the order has already been shipped, the Buyer shall initiate a return in accordance with the return process. Refunds in such cases shall be subject to the terms of this agreement.
    • 11.3.          A Seller shall have the right to cancel an order under any of the following circumstances:
      • 11.3.1.          The Product is unavailable or out of stock.
      • 11.3.2.          There is an issue with payment authorization or completion.
      • 11.3.3.          The Seller suspects the order involves fraudulent activity.
      • 11.3.4.          The Buyer has violated these Terms and Conditions or any applicable law.
    • 11.4.          In the event of a Seller-initiated cancellation, the Buyer shall receive a full refund, including any applicable shipping charges, to the original payment method used at the time of purchase.
  • 12.          ORDER DISPUTES AND RETURN POLICY
    • 12.1.          Order Disputes: Buyers have the right to dispute an order in the event of, Wrong item received, Damaged or defective item, and non-delivery of the item.
      • 12.1.1.          Such disputes must be raised within five (5) calendar days from the date of delivery (or receipt by a person nominated by the Buyer). To initiate a dispute, the Buyer must contact the Seller through the Platform’s official communication system or submit a dispute using the designated form available in the Buyer’s dashboard. The dispute will be deemed effective on the date it is submitted.
    • 12.2.          Return Policy: Buyers shall be entitled to return eligible Products within fourteen (14) days of delivery, provided that one or more of the following conditions are met:
      • 12.2.1.          The Product is defective, damaged in transit, or materially different from its description.
      • 12.2.2.          The Product is unused, in its original condition, and accompanied by its original packaging, tags, labels, and accessories.
    • 12.3.          Non-Returnable Items: The following categories of Products shall not be eligible for return under any circumstances:
      • 12.3.1.          Personalized, customized, or made-to-order Products.
      • 12.3.2.          Digital Products that have been downloaded, accessed, or used.
      • 12.3.3.          Perishable items likely to deteriorate quickly, such as flowers or food;
      • 12.3.4.          Sealed goods that are unsuitable for return due to health or hygiene reasons, where the seal has been broken.
      • 12.3.5.          Bundled items that include software or hardware where the tamper seal has been broken or removed.
    • 12.4.          Return Shipping: The Buyer is responsible for the cost of return shipping, except in cases where the return is due to a defective, damaged, or incorrectly delivered item as defined in this policy.
  • 13.          REPLACEMENT PROCESS
    • 13.1.          You may request a replacement of the Product if it is defective, damaged, or not in conformity with the description or applicable warranties. The Seller shall bear all costs associated with the replacement, including shipping and handling, and shall complete such replacement within a reasonable time and without causing significant inconvenience to you.
    • 13.2.          If replacement is impossible or would impose a disproportionate burden on the Seller, the Seller may offer you an alternative remedy, a repair in lieu of a replacement, or a full refund, depending on what is most appropriate under the circumstances.
    • 13.3.          If you request a replacement within the statutory rejection period, that period shall be suspended from the date of your request until the date you receive the replacement item(s). If, upon delivery of the replacement item(s), fewer than seven (7) calendar days remain in the original rejection period, the period shall be extended to provide a minimum of seven (7) calendar days from the date of delivery of the replacement.
  • 14.          REFUND POLICY: All refunds for eligible returns shall be processed through the Miraj platform to ensure consistency and transaction integrity.
    • 14.1.          Refund Initiation and Approval: Upon receipt and inspection of the returned Product, the Platform will determine whether the return meets the eligibility criteria as outlined in the Terms of Sale. Where necessary, the Platform may consult with the Seller to verify specific details of the return.
    • 14.2.          Refund Issuance: Approved refunds shall be issued by the Platform directly to the Buyer’s bank account. The time required for the refunded amount to reflect in the Buyer's account may vary depending on the payment method or the Buyer’s financial institution. Typically, refunds are credited within fourteen (14) business days from the date of initiation; however, delays beyond our control may occur due to third-party banking or payment processing procedures.
    • 14.3.          Refunds shall include:
      • 14.3.1.          For defective, damaged, or incorrect Products: The full price of the Product along with any original shipping charges paid by the Buyer.
      • 14.3.2.          For all other eligible returns: The Product price only. Original shipping charges shall not be refunded.
    • 14.4.          Seller Responsibility: Sellers shall cooperate with the Platform in a timely manner to facilitate the resolution of refund requests. In cases where the Platform issues a refund to a Buyer, the Platform reserves the right to recover the refunded amount, including any applicable processing or chargeback fees, from the Seller through offsetting future payouts or other appropriate means.
  • 15.          USER CONDUCT AND PROHIBITED ACTIVITIES
    • 15.1.          Users shall use the Platform solely for its intended commercial purposes and for engaging in lawful transactions in compliance with all applicable laws and regulations.
    • 15.2.          Users shall not, under any circumstances:
      • 15.2.1.          Post, upload, or transmit any content that is false, misleading, harmful, defamatory, threatening, offensive, obscene, or otherwise unlawful;
      • 15.2.2.          Infringe upon any intellectual property rights, proprietary rights, or privacy rights of any third party;
      • 15.2.3.          Copy, reproduce, distribute, reverse-engineer, decompile, disassemble, modify, or create derivative works from any part of the Platform without prior written consent;
      • 15.2.4.          Interfere with or compromise the security, functionality, integrity, or operation of the Platform, its systems, listings, or communication features;
      • 15.2.5.          Use any automated means, such as bots, spiders, or scrapers, to access or interact with the Platform;
      • 15.2.6.          Circumvent Platform processes, including order placement and payment, by negotiating or transacting off-platform;
      • 15.2.7.          Engage in any conduct that undermines the integrity, trust, or reputation of the Platform, its Users, Sellers, or the Company.
    • 15.3.          The Company reserves the right to investigate any suspected violation of these Terms. The Company shall have the right, in its sole discretion, to suspend, restrict, or permanently terminate any User account, without prior notice or refund, if the User is found to have engaged in conduct that is abusive, fraudulent, illegal, or harmful to the Platform or its Users.
    • 15.4.          The Company does not endorse, control, or systematically monitor User-generated Content and shall not be responsible for any loss, harm, or damages arising from reliance on such Content. Users shall rely on such Content at their own risk.
  • 16.          INTELLECTUAL PROPERTY
    • 16.1.          All content on the Platform, excluding User Content, including but not limited to text, graphics, design elements, images, software, logos, and trademarks, shall be the exclusive property of the Company or its licensors, and shall be protected by applicable copyright, trademark, and other intellectual property laws.
    • 16.2.          All trademarks, service marks, and logos displayed on the Platform are either registered or unregistered property of the Company or third-party licensors.
    • 16.3.          Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform solely for personal and non-commercial purposes, in accordance with these Terms.
    • 16.4.          User Content
      • 16.4.1.          By submitting or posting any content on the Platform, Users grant the Company a worldwide, royalty-free, non-exclusive, perpetual, irrevocable, and sub-licensable license to use, reproduce, adapt, publish, translate, display, distribute, and create derivative works from such content in any media. This license allows the Company to use User Content for the operation, promotion, and enhancement of the Platform, including but not limited to marketing, advertising, and other commercial purposes.
      • 16.4.2.          Users represent and warrant that they own or hold sufficient rights to submit such content; The content does not infringe upon any third-party intellectual property rights or violate any applicable laws; The content is accurate, lawful, and complies with these Terms.
  • 17.          TERM AND TERMINATION
    • 17.1.          These Terms shall remain in effect for as long as the User accesses or uses the Platform.
    • 17.2.          Termination: The Company may, at its sole discretion, suspend or terminate the User’s access to the Platform at any time and without prior notice, particularly in the event of a breach of these Terms.
    • 17.3.          Upon termination: The User’s right to access or use the Platform shall immediately cease; and the User shall discontinue all use of any Platform Content;
    • 17.4.          Provisions that by their nature are intended to survive termination (including but not limited to intellectual property, limitations of liability, indemnification, dispute resolution, and governing law) shall survive;
    • 17.5.          Any pending transactions may be completed, cancelled, or refunded at the sole discretion of the Company.
  • 18.          DISPUTE RESOLUTION AND GOVERNING LAW
    • 18.1.          If any dispute, controversy, or claim arises out of or in connection with this Agreement, including any question regarding its existence, interpretation, performance, breach, or termination (a “Dispute”), the Parties shall first attempt to resolve the Dispute amicably through good faith negotiations.
    • 18.2.          If the Dispute is not resolved through negotiation within thirty (30) business days, the Parties agree to submit the matter to mediation, to be conducted by a mutually agreed-upon mediator, at a location mutually decided by the Parties.
    • 18.3.          If the Dispute is not resolved through mediation within thirty (30) business days from the commencement of mediation, the Dispute shall be finally resolved by binding arbitration. The arbitration shall be conducted in accordance with the Commercial Arbitration Act (Canada). The seat of arbitration shall be Ontario, Canada, and the proceedings shall be conducted in English. The arbitral award shall be final and binding upon the Parties.
    • 18.4.          This Agreement shall be governed by and construed in accordance with the laws of Canada.
  • 19.          PRIVACY AND DATA PROTECTION
    • 19.1.          The Company shall process any personal data collected in accordance with its published Privacy Policy and with PIPEDA and other applicable privacy laws.
    • 19.2.          Sellers shall maintain their own privacy practices and comply with applicable laws. The Platform may share User information with Sellers solely for fulfillment of confirmed orders.
    • 19.3.          User personal data shall not be used for marketing, spam, or unsolicited contact outside the scope of order fulfillment unless the User gives informed, express consent.
  • 20.          DISCLAIMER
    • 20.1.          Platform Disclaimers
      • 20.1.1.          We make no representations or warranties of any kind, express or implied, regarding the operation of the site, the information, content, materials, or products included on the site.
      • 20.1.2.          To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
      • 20.1.3.          We do not warrant that the site, its servers, or emails sent from us are free of viruses or other harmful components.
      • 20.1.4.          We make no representation or warranty regarding the reliability, timeliness, quality, suitability, or availability of the site.
    • 20.2.          Halal Certification Disclaimer: We are a technology service provider connecting customers with vendors, suppliers, and businesses offering various products and services. Please note the following important information regarding Halal certification and related claims:
      • 20.2.1.          No Halal Certification Issuance: We do not issue, certify, or guarantee the Halal status of any products or services listed on our platform. Our role is limited to providing a digital space for sellers to list their offerings.
      • 20.2.2.          Seller-Provided Information: Any claims related to Halal certification, ingredients, manufacturing processes, or compliance with religious guidelines are solely provided by the respective seller’s or vendors. While we may request sellers to present their certifications or display them if available, we do not independently verify the authenticity of such documents unless explicitly stated.
      • 20.2.3.          Optional Verification (Where Applicable): In limited cases, we may display information marked as "Verified" based on documents shared by the seller. However, such verification is limited in scope and should not be considered as a guarantee by us. It remains the buyer’s responsibility to assess whether the verification level meets their personal or religious standards.
      • 20.2.4.          Customer Responsibility and Due Diligence: We strongly encourage all customers to conduct their own due diligence before making any purchase decision, especially if Halal compliance is an important criterion. This includes reviewing product labels, requesting certification, and contacting the seller directly for clarification when needed.
      • 20.2.5.          No Liability: We shall not be held liable for any misrepresentation, inaccuracy, or dispute regarding Halal claims, ingredients, or certifications related to products or services sold on our platform. All risks arising from reliance on Halal-related information are borne solely by the customer.
      • 20.2.6.          Third-Party Links or Listings: Our platform may contain links or listings to third-party websites or products. We do not control or endorse the content or practices of these third parties, including their Halal policies.
      • 20.2.7.          Changes to Disclaimer: This disclaimer may be updated or modified from time to time, and we recommend reviewing it periodically to stay informed of any changes.
  • 21.          LIMITATION OF LIABILITY
    • 21.1.          To the maximum extent permitted by applicable law, in no event shall we, our directors, officers, employees, agents, partners, suppliers, or affiliates be liable for:
  • 22.          INDEMNIFICATION
  • 23.          CHANGES TO TERMS AND CONDITIONS
  • 24.          GENERAL PROVISIONS
    • 24.1.          SEVERABILITY: If any provision of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  • 25.          CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

You expressly acknowledge and agree that:

  • ●any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses;
  • ●damages arising from your access to, use of, or inability to access or use the platform;
  • ●damages related to any conduct or content of any third party using the platform, including without limitation, defamatory, offensive, or illegal conduct of other users or third parties;
  • ●damages resulting from unauthorized access to or alteration of your transmissions or data;
  • ●statements or conduct of any third party on the platform;
  • ●damages relating to any products purchased or obtained through the platform;
  • ●damages resulting from any goods, services, information, or advice received through or advertised on the platform; or
  • ●damages arising out of any content posted, transmitted, exchanged, or received by or on behalf of any user or other person on or through the platform.
    • 21.2.          This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
    • 21.3.          Liability Cap: Without limiting the foregoing, in no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, including negligence, or otherwise) exceed the greater of the amount you have paid for the product for which the dispute has been raised, or CAD $100.
    • 24.2.          WAIVER: The failure of the Company to enforce any right or provision under these Terms and Conditions shall not be deemed a waiver of such right or provision. Any waiver shall be effective only if made in writing and signed by a duly authorized representative of the Company.
    • 24.3.          ASSIGNMENT: The User shall not assign or transfer any of its rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms without restriction.
    • 24.4.          FORCE MAJEURE: The Company shall not be held liable for any failure or delay in the performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or disruptions in internet or communication services.

You shall agree to defend, indemnify, and hold harmless Miraj, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from (a) your use of or access to the Site; (b) your breach or violation of any provision of these Terms; (c) your infringement or violation of any third-party rights, including without limitation any copyright, property, or privacy rights; (d) any claim that your content or product caused damage or loss to a third party; (e) any product you sell through the marketplace; or (f) any misrepresentation made by you. This indemnification obligation shall survive the termination of these Terms and your use of the Site.

The Company shall have the right to modify or replace these Terms and Conditions at any time, at its sole discretion. In the event of any material changes, the Company shall notify Users by email or by posting a notice on the Platform at least thirty (30) days prior to the effective date of such changes. Continued use of the Platform after the effective date shall constitute the User’s acceptance of the revised Terms and Conditions.

Customers may contact the Company’s Customer Support or Grievance Redressal Team for any queries, feedback, or complaints by emailing to support@gomiraj.com or through other contact details provided on the Platform. The Company shall acknowledge receipt of any complaint within twenty-four (24) hours, and shall make best efforts to resolve the issue within a reasonable period, not exceeding thirty (30) days from the date of acknowledgment.

Updated : 12/10/2025

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