Shipping Policy for Miraj Marketplace Orders

When you place an order on the Miraj Marketplace (gomiraj.com), you pay for your items and shipping online at the time of purchase.

• Shipping Costs: A pre-calculated shipping rate is applied to each item in your order. Purchasing multiple items will incur multiple shipping charges.
• Viewing Rates: To see the exact shipping cost, add an item to your cart, view the cart summary, and enter your delivery address for a live rate.
• Free Shipping: If a seller offers free shipping, you must still select a carrier method at checkout, but no shipping charge will be applied.

Order Delivery & Seller Responsibility

• Seller-Managed Fulfillment: All order processing, shipping, and delivery are handled directly by the seller.
• Marketplace Role: (Miraj) gomiraj.com is not responsible for shipments, returns, exchanges, or refunds.
• Shipping Scope: Sellers ship within North America (Canada and USA) and select their own carriers and delivery methods. Further helps check seller shipping policy on listing.

Order Dispatch & Fulfilment

• Dispatch Timeline: Sellers are expected to dispatch all orders within 24 to 48 hours of receiving them.
• Order Verification: If a seller has any questions or concerns regarding an order, they have the right to contact the buyer for verification during the pre-shipment preparation stage.
• Stock Availability: While sellers strive to maintain accurate stock levels, an item's availability may change between listing and purchase.
• Cancellation & Refund: If a seller is unable to fulfill an order for any reason, they must issue a prompt and full refund to the buyer, allowing them to place a new order.

Order Tracking

After you place an order, you will receive a series of notifications to keep you informed.

• Order Confirmation: You will first receive an automatic email acknowledgment confirming your order has been placed.
• Order Verification & Dispatch: Once the seller verifies your payment and approves the order for shipment, you will receive a second email. This email will include the shipping tracking number for your purchase.
• Tracking Your Order: You can monitor your package's progress at any time using the provided tracking number, accessible directly from your buyer account dashboard.
• Multiple Store Orders: If you purchase items from different sellers, each store will ship your items separately. You will receive a unique tracking number for each shipment.
• Shipping Updates: You will receive regular email updates on your order's shipping status as it moves toward delivery.
• Customer Support: For any questions about your shipment's status or delivery, please contact the seller from whom you made the purchase directly.

Order Tracking

After you place an order, you will receive a series of notifications to keep you informed.

• Order Confirmation: You will first receive an automatic email acknowledgment confirming your order has been placed.
• Order Verification & Dispatch: Once the seller verifies your payment and approves the order for shipment, you will receive a second email. This email will include the shipping tracking number for your purchase.
• Tracking Your Order: You can monitor your package's progress at any time using the provided tracking number, accessible directly from your buyer account dashboard.
• Multiple Store Orders: If you purchase items from different sellers, each store will ship your items separately. You will receive a unique tracking number for each shipment.
• Shipping Updates: You will receive regular email updates on your order's shipping status as it moves toward delivery.
• Customer Support: For any questions about your shipment's status or delivery, please contact the seller from whom you made the purchase directly.

Order Delivery

• Carrier Responsibility: Once a seller dispatches an order, the physical delivery is managed entirely by the selected shipping carrier (e.g., Canada Post, UPS, FedEx).
• Delivery Timelines: While we expect sellers to dispatch orders promptly, the final delivery date is an estimate provided by the carrier. Actual shipping times may vary.
• Potential for Delays: Unforeseen events such as severe weather, logistical issues, or carrier delays can impact delivery schedules and are beyond the control of either the seller or Halal Commerce.
• Reporting Delivery Issues: If your order is significantly delayed, lost in transit, or you encounter any other delivery-related problem, please contact the seller directly for assistance. The seller is your primary point of contact for all shipment inquiries.
• Our Commitment to Service: Gomiraj.com (Miraj), holds our marketplace sellers to a high standard, which includes an expectation of reliable and timely order fulfillment and customer communication.

Order Cancellations & Modifications

• Cancellation Window: You may cancel your order for any reason, provided the cancellation request is made before the seller has processed and prepared it for shipment.
• Post-Processing: Once an order has been processed by the seller, it can no longer be canceled. At this point, you may be eligible to return the item upon receipt, subject to the seller's return policy.
• How to Cancel: To request a cancellation, please contact the seller directly through your account or order confirmation email. The seller is responsible for approving and executing all cancellation requests.

*Note: Seller processing times are typically within 24-48 hours of order placement. We recommend submitting any cancellation requests as soon as possible.*

Returns & Refunds

To ensure a smooth and efficient process, please follow these steps if you are not satisfied with your purchase.

• Return Eligibility Window: You may request a return within 7 business days of receiving your order by submitting a formal Return Merchandise Authorization (RMA) request.
• Initiating a Return:
  • Log in to your buyer account.
  • Navigate to your order history and select the relevant order number.
  • Follow the prompts to open an RMA request.
• Authorization is Required: Do not ship any item back to the seller without first obtaining an RMA number. Unauthorized returns will not be accepted.
• Return Process:
  • If your return is approved, the seller will issue you an RMA# or reference number.
  • You must ship the item back to the seller within 15 business days of receiving this authorization.
• Non-Returnable Items: For health and safety reasons, certain items cannot be returned if opened or used. This category typically includes:
  • Beauty and personal care products
  • Cosmetics
  • Food items
• Damaged or Incorrect Deliveries: If your order arrives with visible damage to the shipping box or is incorrect, do not open the product. Contact the seller directly immediately to request a return or refund.

For all return-related questions, please contact the seller directly, as they manage their return policies.

Refunds & Exchanges

All refund and exchange requests are managed by the seller, in accordance with their store policy. The following guidelines outline the process and your responsibilities.

• Order Cancelation: If an order is canceled by you or the seller before it has been shipped, the seller will issue an immediate refund to your original payment method.
• Post-Delivery Requests: For an order that has already been delivered, you must contact the seller directly to request an exchange or refund. All such requests are subject to the specific terms of that seller's store policy.
• Delivery Failure & Time Limits:
  • If you have not received your order, you must contact the seller within 15 calendar days of the order's dispatch date.
  • Contacting the seller after this 15-day period may result in the inability to process a refund for non-delivery.
• Dispute Resolution Process:
  1. Contact the Seller First: Always attempt to resolve any issue directly with the seller.
  2. Escalate to Miraj: If you are unable to reach a resolution with the seller, you may contact Miraj Customer Support for assistance in mediating the dispute.

Important Policy Note: Miraj acts as a marketplace. Responsibility for refunds, exchanges, and returned items lies solely with the individual seller, except in the case of a direct order from the Miraj  marketplace itself.

Customs, Duties, & Import Taxes

As an international marketplace connecting buyers with sellers across borders, please be aware of the following policies regarding additional fees.

• Marketplace Structure: Miraj Marketplace hosts sellers located in both Canada and the United States. Your order will ship directly from the seller's location.
• Potential for Fees: Orders shipped across the Canada-U.S. border are subject to the import regulations of the destination country and may incur customs duties, import taxes, and related fees.
• Responsibility for Payment: The recipient of the parcel is solely responsible for paying any and all customs charges, import duties, or taxes levied by their country's government. These fees are not included in the item price or shipping cost paid at checkout.
• Fee Assessment: These charges are typically collected by the shipping carrier upon the parcel's arrival in the destination country. Payment is required to clear customs and complete delivery.
• Proactive Inquiry: As charges can vary based on the item's value and type, we strongly recommend contacting your local customs authority (e.g., CBSA for Canada, CBP for the U.S.) before purchasing to estimate potential costs.

We are committed to providing a secure logistic and fun shopping environment. Thank you for choosing Miraj Marketplace.