Your city
Request call
Home

Seller Agreement

This Seller Agreement (the “Agreement”) is a legally binding contract between Miraj (“Miraj,” “we,” “us,” or “our”), the operator of the e-commerce marketplace at gomiraj.com (the “Marketplace”), and you, the merchant (“Seller,” “you,” or “your”), who wishes to list and sell products through the Marketplace." 

This Agreement governs your access to and use of our Marketplace as a Seller, including all related services, tools, and features provided to Sellers. By registering for a Seller account, submitting product listings, or selling products through our Marketplace, you expressly acknowledge that you have read, understood, and agree to be bound by all terms and conditions set forth in this Agreement.

If you do not agree to all provisions of this Agreement, you must not register as a Seller or use our Marketplace to sell products.

WHEREAS

 

  • I.          Miraj operates an online marketplace enabling Sellers to list and sell products to customers in Canada and beyond; and
  • II.          The Seller wishes to use the Marketplace to offer and sell its products in accordance with the terms of this Agreement;

NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties agree as follows:

 

  • 1.          DEFINITIONS AND INTERPRETATION: In this Agreement, unless the context clearly indicates otherwise, the following terms shall have the following meanings:
    • 1.1.          "Account" means the Seller account created by you to access the Marketplace and its services.
    • 1.2.          "Applicable Laws" means all laws, statutes, regulations, directives, codes of practice, and other requirements applicable to the sale of your products in each jurisdiction where you sell or where your products are delivered.
    • 1.3.          "Buyer" means a user who purchases products through the Marketplace.
    • 1.4.          "Commission" means the percentage of each sale price that Miraj charges as a fee for each completed transaction.
    • 1.5.          "Content" means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
    • 1.6.          "Halal Certification" means certification from a recognized Islamic authority confirming that products comply with Islamic dietary laws and requirements. "Halal Standards" means the requirements and guidelines for products to be considered halal (permissible) under Islamic law.
    • 1.7.          "Intellectual Property Rights" means all patents, copyrights, design rights, trademarks, service marks, trade secrets, know-how, database rights, and other rights in the nature of intellectual property rights.
    • 1.8.          "Listing" means the product information, including description, images, price, and other details, submitted by you to offer a product for sale on the Marketplace.
    • 1.9.          "Listing Fee" means the fee charged for submitting and maintaining a product Listing on the Marketplace.
    • 1.10.          "Marketplace" means the online platform operated by Miraj at domain gomiraj.com where Sellers can list and sell products to Buyers.
    • 1.11.          "Marketplace Policies" means all policies and procedures published by Miraj relating to the use of the Marketplace, as updated from time to time.
    • 1.12.          "Payment Processing Service" means the third-party services used to process payments on the Marketplace.
    • 1.13.          "Product" means any good or digital item offered for sale by you through the Marketplace.
    • 1.14.          "Prohibited Products" means products that are not permitted to be sold on the Marketplace.
    • 1.15.          "Transaction" means the purchase of a product by a Buyer from you through the Marketplace.
    • 1.16.          "Transaction Fees" means all fees charged by Miraj in connection with a Transaction, including Commission and payment processing fees.
    • 1.17.          "User" means any person who accesses or uses the Marketplace, including Buyers and Sellers.
    • 1.18.          "Vendor Plan" means the subscription plan selected by you that determines your Listing allowance, Commission rates, and access to specific features.
  • 2.          SELLER ELIGIBILITY AND ACCOUNT
    • 2.1.          Eligibility Requirements: To be eligible as a Seller on the Marketplace, you shall be at least eighteen (18) years of age and legally capable of entering into binding contracts. If you register on behalf of a business, the business shall be duly registered and in good standing under applicable laws. You shall not be eligible if you have been previously suspended or removed from the Marketplace.
    • 2.2.          Account Registration: You shall complete the registration process by providing accurate and complete information, including your legal name or business name, current address, email, phone number, tax identification details, and payment account information. All information provided shall be truthful and kept up to date at all times.
    • 2.3.          Account Security: You shall be solely responsible for maintaining the confidentiality of your account credentials. You shall restrict access to your account and shall be liable for all activities conducted through it. In the event of any unauthorized use or security breach, you shall notify Miraj immediately.
    • 2.4.          Verification Process: Miraj shall have the right to verify your identity and business credentials at the time of registration and at any later stage. You shall provide requested documents such as government-issued identification, business registration certificates, tax documents, or bank account information. You shall also consent to third-party verification where necessary.
    • 2.5.          Seller Status: Upon successful verification and approval, you shall be granted Seller status on the Marketplace. Such status shall remain valid only as long as you comply with this Agreement, pay applicable fees, adhere to Marketplace policies, and maintain the required performance standards.
  • 3.          RELATIONSHIP OF THE PARTIES
    • 3.1.          Independent Contractors: The relationship between you and Miraj shall be that of independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, franchise, employment, or similar relationship.
      • 3.1.1.          You shall have no authority to make or accept any offers or representations on behalf of Miraj. You shall not make any statement, on your website or otherwise, that contradicts the nature of this independent relationship.
    • 3.2.          No Endorsement: Miraj shall not endorse any Seller or Product listed on the Marketplace. Any status such as “verified,” “trusted seller,” or similar designation shall only indicate that a Seller has met specific internal criteria, and shall not be construed as an endorsement, guarantee, or certification by Miraj.
    • 3.3.          Marketplace Role: The Marketplace shall operate solely as a platform to facilitate transactions between Buyers and Sellers. Miraj shall not be considered a party to any transaction between Buyers and Sellers, nor shall it act as a buyer, seller, reseller, or agent for any party involved.
      • 3.3.1.          Each sale made through the Marketplace shall constitute a direct transaction between you and the Buyer. The contract of sale shall exist exclusively between you and the Buyer. You shall be solely responsible for the quality, safety, compliance, fulfillment, and delivery of your products. Miraj shall not guarantee any sales performance, traffic, or visibility related to your product listings.
  • 4.          SELLER OBLIGATIONS
    • 4.1.          Compliance with Laws: You shall comply with all applicable laws, regulations, and legal obligations relating to your business operations, including those governing product safety, consumer protection, labeling, privacy, intellectual property, taxation, employment standards, and e-commerce. You shall also ensure ongoing compliance with anti-money laundering, sanctions, and any relevant data protection legislation.
      • 4.1.1.          You shall obtain and maintain all necessary licenses, permits, registrations, and approvals required to lawfully operate your business and sell your products through the Marketplace.
    • 4.2.          Compliance with Marketplace Policies: You shall comply with all policies, guidelines, and procedures issued by Miraj, which shall form part of this Agreement. This includes but is not limited to policies on product listings, prohibited items, fulfillment, refunds, customer reviews, privacy, dispute resolution, and intellectual property.
    • 4.3.          Accurate Information: You shall ensure that all information provided on the Marketplace, including seller details, product descriptions, pricing, shipping terms, and policies, shall be accurate, complete, and not misleading. You shall promptly update any information that becomes outdated or incorrect.
    • 4.4.          Product Quality and Safety: You shall ensure that all products listed for sale are safe, comply with relevant quality and safety standards, are not counterfeit or stolen, and are properly labeled. Products shall be suitable for their intended use, tested where legally required, and shall match the descriptions provided on the Marketplace.
    • 4.5.          Halal Certification: If you represent any product as “halal,” you shall hold a valid Halal Certification from a recognized Islamic authority. You shall maintain records of such certification, display it clearly on your product listings, and ensure that manufacturing, handling, and delivery processes preserve halal compliance.
      • 4.5.1.          Miraj shall have the right to request verification of any halal claims and may remove listings that are found to be unsubstantiated or misleading.
    • 4.6.          Order Fulfillment: You shall fulfill all orders promptly and within the specified time in your listing, or within seven (7) calendar days if no time is stated. Products shall be packaged appropriately, tracking information shall be provided when available, and any delays shall be clearly communicated to Buyers. Inventory shall be maintained to meet demand, or listings shall clearly indicate if items are made-to-order.
    • 4.7.          Marketplace Integrity: You shall not engage in any practices that undermine the integrity of the Marketplace. This includes manipulating reviews, redirecting traffic to external websites, bypassing Marketplace fees, contacting Buyers for off-platform sales, duplicating listings, or misusing Buyer data. You shall use Buyer information solely for the purpose of fulfilling orders placed through the Marketplace.
  • 5.          SELLER ACCOUNT MANAGEMENT
    • 5.1.          Vendor Plans: You shall select and maintain an active Vendor Plan in order to operate as a Seller on the Marketplace. Each Vendor Plan shall offer distinct features, pricing structures, and service benefits, as outlined on our official website.
      • 5.1.1.          You shall be permitted to upgrade or downgrade your Vendor Plan, provided that you fulfill all existing contractual obligations, clear any outstanding fees, comply with the minimum subscription period, and adhere to any restrictions or conditions specified under the Vendor Plan terms.
      • 5.1.2.          We shall publish and may revise, from time to time, the specific terms, limitations, and fee schedules applicable to each Vendor Plan. It shall be your responsibility to review and comply with the latest version of such terms.
    • 5.2.          Account Dashboard: We shall provide you access to a Seller Dashboard to manage your activities on the Marketplace. Through this dashboard, you shall be able to list and update Products, process and track orders, communicate with Buyers, review performance analytics, manage your financial reports, update your profile, and administer your Vendor Plan settings.
    • 5.3.          Performance Metrics:  We shall assess your account performance using defined metrics, which shall include, but not be limited to, order fulfillment rate, shipping timeliness, Buyer response time, customer satisfaction scores, return frequency, cancellation rate, and compliance with Marketplace policies.
      • 5.3.1.          If you fail to meet the minimum performance standards set by us, we shall reserve the right to take corrective actions, which may include reducing your listing visibility, placing your account on probation, suspending your selling privileges, or terminating this Agreement entirely.
    • 5.4.          Account Levels and Benefits: Based on your account activity, including sales volume, adherence to performance standards, and length of time on the platform, you may qualify for upgraded account levels. These enhanced levels shall offer added benefits such as reduced commission rates, priority listing placement, promotional access, exclusive tools, and dedicated account support.
      • 5.4.1.          We shall determine eligibility for account levels and associated benefits at our sole discretion. We shall also reserve the right to adjust or revoke such benefits if your performance deteriorates or if you no longer meet the required criteria.
  • 6.          PRODUCT LISTINGS
    • 6.1.          Permitted Products: You shall only list Products that fall within the permitted categories as specified in this Agreement. These shall include, but not be limited to, fair trade items, organic and natural goods, eco-friendly and sustainable products, halal-certified foods and beverages, ethical clothing and accessories, Islamic and educational materials, handmade or artisanal products, health and wellness items, personal care products, home and kitchen goods, and digital products or services that align with the ethical and halal values of our Marketplace.
    • 6.2.          Prohibited Products: You shall not list, offer, or sell any Products that are prohibited under this Agreement. Such prohibited items shall include alcoholic beverages or products containing alcohol, pork and pork-derived goods, non-halal meat, products containing haram ingredients, tobacco or vaping products, pornographic content, weapons or explosives, illicit drugs, counterfeit or infringing items, stolen goods, materials promoting hatred or violence, live animals, hazardous materials, unauthorized financial products, products making false health claims, and any other goods that violate Islamic principles, ethical standards, or applicable laws.
      • 6.2.1.          We shall retain the sole and absolute discretion to determine whether a Product falls under the prohibited category. We shall have the right to remove any Listing at any time, without prior notice, if we find it non-compliant with these provisions.
    • 6.3.          Listing Requirements: Each Listing shall include accurate and complete information, including but not limited to: a truthful product description, clear pricing in CAD, at least one high-quality image of the Product, current quantity available, shipping options and delivery timelines, material or ingredient disclosures, care instructions if applicable, dimensions or weight, return/warranty details, and halal certification if applicable.
      • 6.3.1.          For food Products, you shall additionally include the full ingredient list, nutritional facts, allergen warnings, storage instructions, expiration or best-before dates, country of origin, and the name of the processing facility.
      • 6.3.2.          For digital Products, you shall provide details about file formats, system or technical requirements, download instructions, and any usage restrictions or license limitations.
    • 6.4.          Listing Content Standards
      • 6.4.1.          You shall ensure that all content in your Listings is truthful, non-deceptive, and written in proper grammar. Listings shall not contain keyword stuffing, irrelevant tags, profanity, hate speech, or comparisons that disparage competitors.
      • 6.4.2.          You shall not include unauthorized external links or infringe upon any intellectual property or third-party rights. All content shall comply with applicable advertising standards and regulations.
      • 6.4.3.          Photographs used in Listings shall depict the actual Product for sale, unless stock images are acceptable due to identical mass-produced items. You shall present Products clearly, display all relevant details, and disclose any defects in used goods. Images shall not be manipulated to mislead Buyers and shall not include unapproved watermarks, text, or promotional elements. Photos shall be of professional quality and high resolution.
    • 6.5.          Pricing: You shall retain full control over your Product pricing. However, you shall display all prices in Canadian dollars (CAD) and shall include applicable taxes or clearly state that taxes will be added at checkout. You shall not engage in false or deceptive pricing, nor shall you inflate shipping charges to misrepresent Product costs.
      • 6.5.1.          You may change Product pricing at any time; however, you shall fulfill all confirmed orders at the price that was active at the time of purchase.
    • 6.6.          Listing Review and Removal: We shall reserve the right to review Listings prior to publication, reject non-compliant Listings, and remove any Listings from the Marketplace at any time, for any reason. We may also require you to make modifications to existing Listings and may limit the number of Listings based on your Vendor Plan.
      • 6.6.1.          If a Listing is removed, we shall notify you of the reason when feasible. Listing Fees shall generally be non-refundable unless the Listing was removed in error by Miraj.
  • 7.          INVENTORY MANAGEMENT
    • 7.1.          Inventory Accuracy: You shall maintain accurate and up-to-date inventory records at all times. Products listed as available on the Marketplace shall be in stock and ready for shipment.
      • 7.1.1.          You shall promptly update the availability status of each Product upon any change in inventory levels.
    • 7.2.          Out-of-Stock Items: If a Product becomes unavailable after an order is placed but before shipment, you shall:
  • 8.          ORDER PROCESSING AND FULFILLMENT
    • 8.1.          Order Acceptance: When a Buyer places an order, you shall promptly receive a notification via your Seller dashboard. You shall accept or reject the order within forty-eight (48) hours of receipt, and failure to respond within this timeframe shall be deemed an automatic acceptance.
  • 9.          RETURNS, REFUNDS, AND CANCELLATIONS
    • 9.1.          Return Policy Requirements: You shall maintain and publicly communicate a clear return policy that complies with all relevant consumer protection laws. Your policy shall allow returns for a minimum of fourteen (14) days for non-perishable Products, define acceptable conditions for returns, disclose any restocking fees or deductions, identify non-returnable items, and offer clear guidance on how Buyers may initiate a return.
  • 10.          FEES AND PAYMENTS
    • 10.1.          Fee Structure: You shall be responsible for the payment of all applicable fees associated with your Vendor Plan, including but not limited to subscription fees, listing fees, commissions on sales, payment processing fees, promotional or featured listing fees, chargeback and refund processing fees, shipping label fees (if you opt to use our shipping services), and any other fees outlined in our Fee Schedule.
  • 11.          CUSTOMER SERVICE OBLIGATIONS: You shall respond to all Buyer inquiries, messages, and complaints within forty-eight (48) hours. Your communication shall be courteous, professional, and aimed at resolving issues promptly.
    • 11.1.          While refunds are processed by the Marketplace platform, you shall ensure that any other product-related issues are addressed promptly. You shall retain records of all Buyer interactions for a period of at least one (1) year.
  • 12.          WARRANTY AND PRODUCT LIABILITY
    • 12.1.          Product Warranty: You shall clearly disclose any warranty terms applicable to your Products in your Listing. If no warranty is stated, the Buyer shall be deemed to have received the Product with an implied warranty of merchantability and fitness for purpose, in accordance with applicable laws.
  • 13.          DATA PRIVACY
    • 13.1.          Use of Buyer Personal Data: You shall collect, process, store, and use Buyer personal data solely for the purpose of processing, fulfilling, and supporting the orders placed through the Marketplace. You shall comply with all applicable data protection and privacy laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial legislation applicable in Canada. You shall not sell, rent, license, disclose, or otherwise transfer Buyer personal data to any third party without the express prior consent of the Buyer, except where required by law.
  • 14.          CONFIDENTIALITY
    • 14.1.          Confidentiality Obligations: You shall treat as strictly confidential any and all non-public, proprietary, or sensitive information disclosed or made available to you by the Marketplace, its affiliates, or other Sellers or Buyers, whether orally, in writing, electronically, or by any other means. You shall not disclose, use, reproduce, or transmit such confidential information for any purpose other than as strictly necessary to perform your obligations under this Agreement, and only with appropriate safeguards in place. Disclosure shall only be permitted where required by law, and in such cases, you shall provide prompt written notice to the Marketplace prior to such disclosure, unless prohibited by law.
  • 15.          Data Security Measures: You shall implement reasonable administrative, technical, and physical safeguards to ensure the security, integrity, and confidentiality of all Buyer personal data and Marketplace confidential information in your possession or control. In the event of a data breach or unauthorized access, you shall promptly notify the Marketplace and take all necessary steps to mitigate the impact of such an incident.
  • 16.          INTELLECTUAL PROPERTY
    • 16.1.          Ownership of Seller Content: As a Seller, you retain full ownership and all rights to your Intellectual Property. This includes, but is not limited to, your business name, logo, trademarks, product images, product descriptions, proprietary designs or formulations, and any original content you create and upload to the Marketplace.
  • 17.          SUSPENSION
    • 17.1.          Suspension by Marketplace: The Marketplace shall have the right to suspend your Seller account, either temporarily or permanently, with immediate effect if you breach any provision of these terms, violate any applicable laws, provide false or misleading information, or engage in conduct detrimental to the integrity or reputation of the Marketplace. In such cases, the Marketplace shall provide written notice stating the reasons for suspension and shall offer you an opportunity to respond and rectify the breach, where appropriate.
  • 18.          REPRESENTATIONS AND WARRANTIES 
    • 18.1.          Seller Representations: You shall represent and warrant that, You have the legal authority and capacity to enter into this Agreement and to fulfill your obligations under it.
  • 19.          LIMITATION OF LIABILITY
    • 19.1.          To the maximum extent permitted by law, Miraj shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, data, business opportunities, anticipated savings, or reputation, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.
  • 20.          TERMINATION
    • 20.1.          Voluntary Termination by Seller: You may request termination or deactivation of your Seller account at any time by providing written notice to the Marketplace, provided that all pending orders have been fulfilled, refunds or returns have been resolved, and all outstanding financial or legal obligations have been discharged.
  • 21.          DISPUTE RESOLUTION AND GOVERNING LAW: If any dispute, controversy, or claim arises out of or in connection with this Agreement, including any question regarding its existence, interpretation, performance, breach, or termination (a “Dispute”), the Parties shall first attempt to resolve the Dispute amicably through good faith negotiations.
    • 21.1.          If the Dispute is not resolved through negotiation within thirty (30) business days, the Parties agree to submit the matter to mediation, to be conducted by a mutually agreed-upon mediator, at a location mutually decided by the Parties.
  • 22.          INJUNCTIVE RELIEF: Each Party acknowledges that a breach of its obligations under this Agreement, including but not limited to those relating to confidentiality, intellectual property, and data protection, shall result in irreparable harm for which monetary damages shall be an insufficient remedy. Accordingly, in the event of any such breach, Miraj shall have the right to obtain injunctive relief to enforce the terms of this Agreement, in addition to any other rights or remedies available at law or in equity
  • 23.          SEVERABILITY: If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect. The Parties agree to negotiate in good faith to replace any invalid or unenforceable provision with a valid and enforceable provision that most closely achieves the intended economic effect of the invalid or unenforceable provision.
  • 24.          ASSIGNMENT: You shall not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement without restriction, including to an affiliate or in connection with a merger or sale of assets.
  • 25.          FORCE MAJEURE: Neither party shall be liable for any delay or failure in performance due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or internet service interruptions.
  • 26.          ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, or communications, whether written or oral.
  • 27.          ACCEPTANCE OF TERMS: By proceeding with the registration and clicking the “I Agree” or “Register” button, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Seller Agreement. This electronic acceptance shall constitute a binding agreement between you and Miraj, effective as of the date you complete your registration on the Marketplace.
  • ●Notify the Buyer without delay;
  • ●Offer a replacement Product of equal or greater value, where available; and
    • 7.3.          Inventory Synchronization: If you sell through multiple channels (including other marketplaces or your own store), you are responsible for ensuring that your inventory is accurately synchronized across all platforms to prevent overselling or order fulfillment issues.
      • 7.3.1.          You may choose to use the inventory management tools provided by the Marketplace, if available under your Vendor Plan. However, the use of such tools does not absolve you of the responsibility to maintain accurate, up-to-date inventory records.
        • 8.1.1.          You shall only reject orders based on legitimate grounds, including product unavailability despite reasonable inventory controls, shipping limitations to the Buyer’s address, a reasonable suspicion of fraud, or evident pricing errors, provided that such rejection complies with applicable consumer protection laws.
    • 8.2.          Order Processing Timeframes: You shall ensure that all accepted orders are processed and dispatched either within the timeframe indicated in your Listing or, where unspecified, within seven (7) calendar days from the date of order acceptance.
      • 8.2.1.          For made-to-order or customized Products, you shall clearly disclose the expected production time frame in your Listing, keep the Buyer regularly informed of the progress, and not exceed the declared timeframe without the Buyer’s prior written consent.
    • 8.3.          Packaging Standards: You shall package all Products securely to prevent damage during transit, using clean, unused materials that offer adequate protection, particularly for fragile items, and in accordance with the requirements of your chosen shipping carrier. Where halal integrity is relevant, packaging shall maintain such standards.
      • 8.3.1.          Additionally, you shall, wherever possible, use environmentally responsible packaging, including recyclable or biodegradable materials, minimal excess packaging, and sustainable alternatives to plastic.
    • 8.4.          Shipping Documentation: Each shipment shall include a packing slip outlining the order details, Buyers contact information, and, where applicable, product care instructions and warranty information to ensure a complete and informative delivery experience.
    • 8.5.          Shipping Methods and Carriers: You may use either shipping carriers integrated with the Marketplace or your own shipping services. You shall offer Buyers reasonable shipping options, provide accurate shipping cost estimates, use tracked shipping where appropriate, retain proof of shipment for all dispatched orders, and promptly upload any available tracking information to the Marketplace.
    • 8.6.          International Shipping: If international shipping is offered, you shall ensure full compliance with all applicable customs and export laws, provide accurate and complete customs documentation, pay any relevant export-related fees or duties, inform Buyers in advance of potential import taxes or duties, and comply with all international shipping standards and requirements.
    • 8.7.          Delivery Confirmation: You shall update the order status to “Delivered” upon receiving delivery confirmation from the shipping carrier. An order shall be considered complete when the item is marked as delivered by the carrier and no dispute is raised within seven (7) calendar days, or when the digital Product has been successfully accessed or downloaded.
    • 9.2.          Consumer Rights: You shall respect and uphold the statutory rights granted to Canadian consumers, including the right to a fourteen (14) day “cooling-off” period for most online purchases, the right to return defective or misrepresented Products for a remedy or refund, and protection against deceptive product representations.
      • 9.2.1.          The cooling-off period shall not apply to perishable goods, custom-made or personalized Products, unsealed items related to hygiene or media, downloaded digital content, or services that have been fully rendered.
    • 9.3.          Return Process: Upon receiving a return request, you shall respond to the Buyer within forty-eight (48) hours and provide complete return instructions. You shall process the return promptly upon receipt of the Product and issue any applicable refund within fourteen (14) calendar days.
      • 9.3.1.          If the return involves a defective, damaged, or misrepresented Product, you shall bear the return shipping costs, refund the full amount, and refrain from charging any shipping and restocking fee.
    • 9.4.          Refunds: All refunds shall be processed through the Marketplace platform to ensure transaction integrity. Full refunds shall include the original product price and any applicable taxes or shipping fees as outlined in the return policy.
    • 9.5.          Cancellations: Buyers shall have the right to cancel orders without penalty prior to shipment or post-shipment in accordance with your return policy. You may only cancel orders when the Product is no longer available, shipment is not possible to the Buyer’s address, fraud is reasonably suspected, or the Buyer requests cancellation. For all validly cancelled orders, you shall issue a full refund to the Buyer within five (5) calendar days.
      • 10.1.1.          The applicable rates for these fees shall vary based on your selected Vendor Plan, the category of products listed, your sales volume, your Seller performance metrics, and any promotional campaigns or offers as determined by us.
      • 10.1.2.          The current Fee Schedule shall be made available in your Seller dashboard and may be updated by us from time to time with a minimum of thirty (30) days’ prior notice.
    • 10.2.          Payment Collection: You acknowledge and agree that all payments made by Buyers shall be processed through our integrated Payment Processing Services.
      • 10.2.1.          You expressly authorize us to act as your agent for the limited purpose of receiving, processing, and settling payments from Buyers, deducting applicable fees, issuing refunds where required, and managing chargebacks and payment disputes.
    • 10.3.          Seller Disbursements: We shall disburse the net proceeds from completed transactions (after deduction of our fees and any applicable adjustments) to your designated payment account in accordance with your Vendor Plan disbursement schedule, typically within thirty (30) days of order completion, subject to any required holds for verification, security, or dispute resolution.
      • 10.3.1.          We shall reserve the right to delay or withhold disbursements in the event that your account is under investigation, subject to excessive chargebacks or complaints, involved in suspected fraudulent activity, found to be in breach of this Agreement, or where such action is required by law or court order.
    • 10.4.          Taxes: You shall be solely responsible for determining, collecting, reporting, and remitting any applicable taxes on your sales, including any federal, provincial, state, or local taxes, and for configuring your Seller dashboard accordingly.
      • 10.4.1.          If you are a Seller based in Canada, you shall comply with applicable tax requirements, including but not limited to the Goods and Services Tax (GST), Harmonized Sales Tax (HST) as applicable to your business operations.
    • 10.5.          Invoicing: We shall issue monthly invoices or statements summarizing your sales activity, applicable fees, collected taxes, refunds processed, and net disbursements, including any outstanding balances due to us.
      • 10.5.1.          Such invoices shall be made available in your Seller dashboard and shall also be sent to your registered email address on record.
    • 10.6.          Payment Methods: You shall maintain a valid payment method on file and authorize us to charge this method for any Seller fees not deducted directly from sale proceeds. Accepted payment methods shall include credit or debit card, direct bank transfer, PayPal, Stripe or such other methods as specified in our Fee Schedule.
      • 10.6.1.          You shall ensure that your designated payment method is current and has sufficient funds to cover any amounts due.
    • 10.7.          Currency: All transactions, Seller fees, and disbursements shall be processed in Canadian Dollars (CAD), unless otherwise specified.
    • 11.2.          In the event of a dispute between you and a Buyer, you shall cooperate in good faith to resolve the matter amicably. You shall provide all relevant information upon request by the Marketplace for dispute resolution purposes.
    • 11.3.          You shall provide after-sales support as reasonably expected for your type of Product, including assistance with product usage, warranty claims, and troubleshooting, where applicable.
    • 12.2.          Defective Products: You shall be liable for any defects in the Product not caused by misuse or mishandling by the Buyer. You shall repair, replace defective Products within a reasonable period at no cost to the Buyer.
    • 12.3.          Product Safety and Compliance: You shall ensure that all Products comply with applicable safety standards, labeling requirements, and other regulatory obligations in the jurisdiction where they are sold. You shall bear full responsibility for any injury, damage, or loss resulting from non-compliance.
    • 16.2.          By submitting any Content to our Marketplace, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license. This license allows us to use, reproduce, modify, adapt, publish, distribute, display, and perform such Content solely for the purpose of operating, marketing, and improving the Marketplace and related services.
    • 16.3.          Miraj Intellectual Property: All rights, title, and interest in and to the Marketplace platform, including the underlying technology, software, user interface, tools, analytics, and any content created or owned by us (such as our name, logo, branding elements, and proprietary features), remain the exclusive property of Miraj.
      • 16.3.1.          Your use of our Intellectual Property is strictly limited to what is necessary for your operation as a Seller on our platform. You may also use specific marketing materials that we provide and may make factual references to your presence on our platform.
      • 16.3.2.          You agree not to modify, misuse, or misrepresent our Intellectual Property in any form. This includes creating derivative works, registering confusingly similar domain names or social media handles, or suggesting affiliation or endorsement where none exists. All use of our Intellectual Property must cease upon the termination of this Agreement.
    • 16.4.          Third-Party Intellectual Property: You shall not upload, list, promote, or sell any products or content that violate the Intellectual Property Rights of third parties.
      • 16.4.1.          You shall represent and warrant that you own, or have obtained, all necessary rights, licenses, and permissions to use, display, and sell the products and content you list on the Marketplace. This includes any third-party content such as images, logos, videos, and descriptions.
    • 16.5.          Intellectual Property Claims: If we receive a complaint or claim that your content or products infringe upon any third-party Intellectual Property Rights, we will notify you and may remove the allegedly infringing content while the issue is being reviewed. You are required to respond within the timeframe we specify and may be asked to provide supporting documentation showing your legal rights to the disputed content.
      • 16.5.1.          We reserve the right, at our sole discretion, to determine whether any content violates Intellectual Property Rights and to remove or disable access to such content without prior notice or liability.
      • 16.5.2.          You shall indemnify, defend, and hold harmless the Marketplace, its affiliates, and its representatives against any and all claims, liabilities, damages, or expenses arising from or related to any alleged or actual infringement caused by your content or conduct.
    • 16.6.          Use of Marketplace Intellectual Property: You shall not use, reproduce, distribute, or display the Marketplace’s name, logo, trademarks, service marks, or branding elements without the prior written authorization of the Marketplace. Any permitted use shall strictly adhere to the Marketplace’s brand usage guidelines and shall not suggest any false association, endorsement, or partnership. The Marketplace reserves the right to revoke such permission at any time.
    • 18.2.          If you are an entity, you are properly organized, validly existing, and in good standing in accordance with the laws of your jurisdiction.
    • 18.3.          Your performance of this Agreement will not conflict with any other agreement or obligation you are bound by.
    • 18.4.          All information provided to us is current, accurate, and complete, and you agree to keep such information updated throughout the term of this Agreement.
    • 18.5.          The products you offer through our Marketplace are authentic, lawfully sourced, and as described. They are of merchantable quality, safe, free from material defects, properly labeled and packaged, and in full compliance with all applicable laws, regulations, and Marketplace Policies.
    • 18.6.          You hold all necessary rights, licenses, and approvals to list and sell your products, and your use of the Marketplace complies with this Agreement and all relevant laws and policies.
    • 18.7.          We specifically disclaim any and all implied warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy of data, and system integration.
    • 18.8.          We do not guarantee that the Marketplace will be uninterrupted, error-free, or secure. We make no warranties regarding availability, server uptime, or that any technical issues will be corrected. You acknowledge that your use of the Marketplace is at your own risk.
    • 19.2.          In any case, our total aggregate liability arising from or in connection with this Agreement or your use of the Marketplace shall not exceed the greater of the total amount paid by the Seller to Miraj for the transaction(s) subject to the dispute; or CAD $500.
    • 20.2.          Consequences of Termination: Upon termination of your Seller account, you shall immediately cease all access to and use of the Seller dashboard and Marketplace tools.
      • 20.2.1.          Termination shall not affect your obligations that survive the term of this Agreement, including but not limited to those related to warranties, returns, refunds, taxes, confidentiality, and compliance with applicable laws. The Marketplace may retain a copy of your data and communications as required for legal, operational, or recordkeeping purposes.
    • 21.2.          If the Dispute is not resolved through mediation within thirty (30) business days from the commencement of mediation, the Dispute shall be finally resolved by binding arbitration. The arbitration shall be conducted in accordance with the Commercial Arbitration Act (Canada). The seat of arbitration shall be Ontario, Canada, and the proceedings shall be conducted in English. The arbitral award shall be final and binding upon the Parties.
    • 21.3.          This Agreement shall be governed by and construed in accordance with the laws of Canada.

 

Last update: October 12, 2025